TERMS & CONDITIONS
​
By using and purchasing items from RCBrownDesigns.com you agree and understand the terms and conditions stated on this page.
​
Shipping & Delivery
​
Delivery of your items can take anywhere from three to eight full business days, depending on your location. We currently only have ground shipping as an option, if you wish to have items shipped sooner please email or call Customer Service. Most orders begin the order process 1-2 days as your online purchase is completed. Your item will be shipped once your payment is approved, and the receiving address is verified. Business days are Monday-Friday, excluding federal holidays within the United States.
​
Shipping costs are free if you are within the United States (lower 48 states).
​
If we are shipping internationally, shipping fees are $35 per order. Your total shipping charges will automatically compute during checkout prior to the completion of your order. You will be provided with the total shipping cost for your order during Checkout. You will receive an e-mail confirmation once your order has shipped.
Returns & Replacements
​
Due to the nature of our business, we do NOT accept returns on crochet items. We strongly recommend, measuring the head circumference, slipper size, wrist size, etc…before placing your order to ensure the correct fit.
​
Please contact us if for any other reason a return needs to be made in exchange for store credit ONLY with proof of receipt. The buyer is responsible for any return shipping charges and items MUST be unworn, unused, and unwashed.
We will only refund shipping charges if we sent the wrong item or the item sent was defective.
​
Please note that shipping charges are non-refundable. All returns or exchanges must be pre-arranged with an RA# provided, please call email us your order invoice and your request to return or exchange to rcbrowndesigns@gmail.com. After reviewing your request and verifying that the items are unworn, unused, and unwashed we will reply with a return authorization number and address to ship item(s) back.
​
Credit card refund please note: Once your package has been received, your refund or exchange will be processed within 3-5 business days. The credit may not show up until your credit card’s next monthly billing cycle. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
Sale Items
​
All sales of items marked as SALE are final. FINAL SALE items cannot be returned for exchange, credit, or refunds.
​
Sizing Info
​
All our styles are crochet items and young women/adult sizing is 'One Size Fits Most'
​
​
​